Terms & Conditions

1. About us

Studio Terra Florals is a sole trader business registered in Sydney, NSW, Australia (ABN [YOUR_ABN]). These Terms & Conditions govern your use of studioterra.com.au and any purchase or commission arranged through it. By using the website or placing an order you agree to these terms.

Contact: [YOUR_LEGAL_EMAIL]

2. Products and services

We offer three purchasing channels:

• Premade shop: preserved and dried floral arrangements available for immediate purchase.
• Design Your Own: enquiry-based orders where you specify preferences and we create a custom arrangement. Pricing is confirmed before payment.
• Bespoke commissions: fully custom work — weddings, events, or large-scale installations — agreed and priced by direct consultation.

3. Pricing and GST

All prices are displayed in Australian dollars (AUD). GST is included in displayed prices where applicable. Prices are subject to change prior to an order being confirmed.

4. Payment

Payments are processed by Square Payments, a PCI-compliant payment platform. We do not receive, store, or have access to your card number or CVV. An order is not confirmed until full payment is received, or a deposit arrangement has been confirmed in writing.

5. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms limits, excludes, or modifies any right or remedy you have under the ACL. For major failures, you are entitled to a replacement or refund and compensation for any reasonably foreseeable loss or damage.

6. Custom and bespoke orders — cancellation

Once design work has commenced or materials have been ordered on your behalf, your deposit is non-refundable. We communicate this clearly before any deposit is taken. If we are unable to fulfil your order, you will receive a full refund of any deposit paid.

7. Premade shop items — availability

In the rare event an item becomes unavailable after your purchase, we will contact you promptly and offer a full refund or an alternative.

8. Delivery and collection

Delivery or collection arrangements are confirmed per order. We are not responsible for delays caused by circumstances outside our reasonable control. Risk of loss or damage passes to you upon delivery or collection.

9. Care of preserved florals

Preserved florals require no water, soil, or maintenance. Keep away from direct sunlight, moisture, and high humidity for maximum longevity. Colour fading from sun exposure or humidity damage is not covered as a fault.

10. AI-assisted content

Some product descriptions and blog content on this website may be drafted with AI assistance (OpenAI). All such content is reviewed by a human before publication. We do not warrant AI-generated content to be error-free.

11. Intellectual property

All photography, video, written content, and branding on this website is owned by Studio Terra Florals unless otherwise credited. You may not reproduce or use our content for commercial purposes without prior written permission.

12. Limitation of liability

To the fullest extent permitted by law, our liability for any claim arising from a purchase is limited to the price paid for the relevant product or service. Nothing here excludes liability for personal injury or death caused by our negligence, or for fraud.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any dispute is subject to the non-exclusive jurisdiction of the courts of New South Wales.

15. Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision.