Frequently asked
Questions, answered
Everything you need to know about preserved florals, custom orders, care, and Sydney delivery. Still curious? Text or email us anytime.
Ordering
For premade pieces, add to cart and checkout directly on the shop page. For custom work, use the Custom Order form to share your brief — we'll respond within 1–2 business days.
We work from a private studio with no public shopfront. All orders are handled online or via SMS/email, with delivery or studio pickup arranged at confirmation.
For premade pieces, order as soon as you see something you love — stock is one-of-a-kind and limited. For custom work, 2–3 weeks is ideal, though we do our best to accommodate tighter timelines.
We'll review your brief and reply within 1–2 business days with questions, a rough estimate, and next steps. No commitment is required at the enquiry stage.
Custom Work
Absolutely. We tailor palettes, textures, and vessels to your space and occasion. Share as much detail as you like — inspiration images are especially helpful.
Yes. Mention it in your enquiry and we'll arrange for you to drop it off or send it to us before we begin work.
Yes. We work with couples and event stylists on preserved pieces for ceremonies, receptions, and commercial spaces. Get in touch early — event pieces are planned further in advance.
Custom arrangements start from $350 AUD. Multi-piece commissions and fit-outs are priced individually — get in touch with a brief and we'll put a proposal together.
Care & Longevity
With gentle care, preserved and dried pieces can last for years — often 3–5 years or more — while retaining their shape and colour.
Keep it out of direct sunlight and away from humidity. Avoid water completely. Lightly dust with a soft brush or a hairdryer on a cool, low setting when needed.
Indirect light is fine. Avoid direct sun for extended periods as it can gradually fade the botanicals. A well-lit room set back from the window is ideal.
A small amount of natural fading may occur over years, especially with direct sun exposure. Kept in a shaded, low-humidity space, most pieces hold their colour beautifully.
A small dot of floral adhesive or craft glue is usually enough to reattach it. Contact us if you'd like advice specific to your piece.
Delivery & Pickup
Yes — across the Sydney metro area. Delivery fees vary by suburb and are confirmed at checkout or in your order confirmation.
Studio pickup is available by arrangement. We'll confirm a suitable time once your order is ready.
Each piece is carefully packed with tissue and protective padding to keep it secure in transit. Fragile stems are individually wrapped where needed.
Gifting
Yes. Enter the recipient's address at checkout and include a gift message in the notes — we'll add it to the order.
All arrangements come beautifully presented. We include a handwritten gift card at no charge — just add the wording in your order notes at checkout.
Payments
We accept all major credit and debit cards. For custom orders, a 50% deposit is required to begin work, with the balance due before delivery.
Because arrangements are handmade to order, we don't accept change-of-mind returns. If your piece arrives damaged, send a photo within 48 hours and we'll make it right.
Submit a question
Still curious?
Ask us anything — we read every question and may add it to the FAQ.